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[Idle Monster] Diamond Transfer to [RO: Idle Poring]

Hello I am wondering if the service center for idle monster is closed down? I have sent a ticket for the diamond migration in the service center as well as the customer service in idle poring but it have been more than 2 weeks with no reply. (your notice promised to migrate the diamonds within 7 days). May I know when will my diamonds be migrated over???
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